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  • Can I get an appointment with my preferred doctor, or do I have to see whatever doctor is available?
    If you need an emergency or urgent appointment, you will be offered a same-day appointment with the emergency doctor for that day. If you wish to see a specific doctor, please book your appointment in advance so that you can be facilitated.
  • What constitutes an urgent appointment and how can I book one?
    If someone has sudden chest pain, loss of consciousness or a seizure, it is best to call the emergency ambulance service (dial 999 or 112) and then call your doctor. If you have a problem that is not an emergency but you think may need to be seen that day, inform the receptionist and she will pass this on to the doctor who will advise on the best way to deal with it.
  • I am unable to get to the surgery. Can I book a telephone or a video appointment?
    We can do telephone and/or video consultations for certain problems or if someone cannot come to the surgery (for instance, students who are away at college or if you are temporarily away from home). We only do video and telephone consultations with patients who are regular attenders and who are registered with this practice. Please inform the receptionist if you need a video or telephone consultation.
  • What do I do when I need a repeat prescription.
    All repeat prescriptions are checked and issued by the doctor. Our policy is to review each patient every six months and issue a prescription that lasts until they are reviewed. Occasionally, your doctor will recommend that you get a repeat prescription without a consultation and you will be made aware of this.
  • Can I book an appointment with the nurse without consulting a doctor?
    You cannot book an appointment directly with the nurse. The doctors are responsible for all the tests done at the surgery and need to know why tests are being done so that they can interpret the results. Your doctor will tell you when you should book a nurse appointment.
  • I am pregnant. Do I have to book a special appointment?
    All of the doctors are contracted to provide care under the Maternity and Infant Care Scheme Please let the receptionist know if you are booking an appointment for pregnancy care. You will be offered a nurse and doctor appointment for each antenatal visit.
  • How do I book an appointment for a cervical smear?
    Check here to make sure you are eligible for a free smear test. Book here for an appointment with the nurse. If you are not eligible for a free test but would think you should have one, please book a doctor appointment to discuss. You may need a referral to a consultant clinic rather than a smear test.
  • I am not happy with the service I received. How do I make a complaint?
    The staff and doctors at Killenaule Surgery hope to make your visit as pleasant and effective as possible. If you were not satisfied with the service you received, please download the Complaints Procedure Form found on the Useful Links and Forms page of this website, and return it to the surgery via the secure email . Please put Private and Confidential on the Subject Line. This ensures that it will be sent directly to one of the doctors. You may also post the form for the attention of one of the doctors. Please mark the envelope “Private and Confidential.” One of the doctors will be in contact with you once the complaint has been processed. Please allow up to seven days for a response.
  • I need vaccines for travel. What should I do?
    Go to our Travel Advice and Vaccinations page. Fill out the Pre-departure Information form and submit. Allow up to five working days for this to be processed. Then book an appointment. Inform the receptionist that you have filled out and submitted the form and she will bring it to the attention to the doctor prior to your visit.
  • How do I apply for a medical card or GP visit card.
    Apply for a medical card or a GP visit card here or here.
  • What is the difference between a medical card and a GP visit card?
    If you are not eligible for a Medical Card you may be entitled to a GP visit card. GP visit cards give you free GP visits but do not cover the cost of your medicines. For more information on GP visit cards see here or here. The cost of medicines may be covered under the Drug Payment Scheme.
  • How do I get a medical card for my newborn baby?
    All children aged under 6 are entitled to a medical card or GP visit card. This service will extend to under 8 in 2022. See here for further information and online application.
  • I have a crisis pregnancy. What should I do?
    Book an appointment with your doctor. See here for further information.
  • I am worried about a sexually transmitted disease. Can I book an STI test?
    We provide all sexual health services. Book an appointment with your doctor. See here for further information.
  • How do I get a sick cert for my employer?
    Make an appointment with your doctor if you need a letter for your employer stating you are unfit for work.
  • How do I get a social welfare cert/sick note?
    You must make an appointment with your doctor if you need a social Welfare Certificate. For information on Illness benefit see here.
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